24/7 Support – Our cordial support team is ready to assist you need you require their attention. Just pop them an email or call them on our customer support line.

Affordable – We offer the best brands and quality Devices at low-cost prices. There’s simply no better deal elsewhere.

Speedy delivery – As soon as your upfront Device payment has cleared, we will deliver your device within 48hours – FREE of charge. One of our consultants will call you to confirm delivery as soon as your payment has been cleared.

Convenience – No cables, no lines and no tangles; just wireless connectivity.

A: Delivery is included in the cost. Our agent will contact you within 2 business days (after your payment has been cleared) to confirm your availability for the delivery. Deliveries only take place during business hours (between 8a.m – 5p.m) on weekdays (Mondays – Fridays). We will deliver the package to your place of work. Please note that additional delays, such as for payment clearances, are not included in the delivery times stated. Debit orders can take up to 5 business days to be verified and cleared of funds.

A: You have to provide the driver with your original barcoded ID or Passport, a copy of your ID or Passport, and proof of physical address not older than 3 months (for example utility bill, bank statement with address, DSTV account, municipal letter). Should you not have proof of address in your name, you may provide a declaration by a third party confirming that you share an address with them and provide the third party's proof of ID and proof of address (not older than 3 months). The driver will compare the copies with the originals in your presence. OF UTMOST IMPORTANCE: As part of the RICA process, the person who has applied for the Mobile Package (and whose ID is presented), must be the one to receive the package from the driver. Also, should you have lost any of your documents, such as your ID or Passport; we will require that you provide us with a temporary replacement thereof and an affidavit.

A: To activate your SIM card, you will have to contact our support team on 0861NXATEL or email them on support@nxatel.co.za. Please note that you will be asked a few security questions before activation can take place.

A: In order to ensure that your SIM card is not recycled and allocated to someone else, you will have to activate your SIM card and use the services within 3 months from the date of purchase.

A: You will be allocated Data based on the package you choose.

A: Unfortunately not. Your unused Data will expire at the end of the month.

A: Please contact our support team.

A: You can top up your Data by contacting our support team on 0861NXATEL or email them on support@nxatel.co.za.

A: No. all top up Data will expire at the end of the month. For example, if you purchase a Data top up on the 16th of May, it will expire at midnight on the 31st of May.

A: Once you run out of your bundle data, you will not be charged for out-of-bundle rates because you will be capped until the 1st of the following month. You can top up at any time by contacting our support team on 0861NXATEL or emailing them on support@nxatel.co.za.

A: The download speed is usually affected by, but not limited to, your access line, the local network capacity, congestion on the connections to the remote networks, the server performance, your PC’s performance and capacity, and the remote server’s access line.

A: Unfortunately not. Only Telkom clients will be able to use our Mobile Data.

A: No. you cannot make voice calls on your Data SIM card.

A: Yes; provided that the Device is not network locked and that the SIM card size we provide is the correct size for your Device.

A: We provide standard SIM cards for our LTE/ Mi-Fi Devices.

A: Yes. You can use your Mi-Fi when travelling overseas as Telkom has coverage internationally.

A: We will SMS you your tracking number and you can use it to track your package with our courier company. Or can you contact our support team on 0861NXATEL or email them on support@nxatel.co.za. for an update.

A: Should you wish to change or edit your delivery address or time, please do contact our customer care as soon as possible.

A: Unfortunately, you cannot pause or suspend your Mobile Package.

A: Follow the steps provided below.

1. Open the back of your router, remove your SIM card from its holder and insert it into the SIM socket. Then remove the battery from its box and insert it into your Mobile router, and close it.Please note that only a STANDARD sized SIM card may be inserted into this device, so please do not detach the Micro SIM card.
2. Plug the USB cable into the Micro USB Port and the other end into the USB Port on your computer.
3. Switch on your router by pressing the small black button on top.
4. If the green Power light is on, it means that your router is on
5. Open your browser and go to http://192.168.8.1
6. Enter “admin” as both your username and password, then click on ‘Login’.
7. Change your account password from “admin” to your preferred password, then click on ‘Apply’.
8. Go to the home page and click on ‘Settings’, then select ‘WLAN Basic Settings’.
9. Change the SSID to your preferred Wi-Fi name, for example, “MyFastLTE”.
10. Change the Wi-Fi key “WPA-PSK” to your preferred Wi-Fi password.
11. Click on ‘Apply’ to complete your LTE router setup.
12. Visit www.nxatel.co.za to test your internet connection.

If you still need help call us on 0861692835.

A: To enable International roaming on your LTE Mobile Device, please contact our support team on 0861NXATEL or email them on support@nxatel.co.za. For the roaming rates, please contact our customer care.Please note that you need to ensure that your APN (Access Point) is set to the default and not "Telkom" when roaming.

A: Should you wish to return your product, you will have to produce the original sales receipt. The sales receipt must include:

The Nxatel logo
The purchase date
The description of the product
The price of the product
An invoice number and barcode
Contact information