A: Delivery is included in the cost. Our agent will contact you within 2 business days (after your payment has been cleared) to confirm your availability for the delivery.
Deliveries only take place during business hours (between 8a.m – 5p.m) on weekdays (Mondays – Fridays). We will deliver the package to your home address.
Please note that additional delays, such as for payment clearances, are not included in the delivery times stated. Debit orders can take up to 5 business days to be verified and cleared of funds

A: You have to provide the driver with your original barcoded ID or Passport, a copy of your ID or Passport, and proof of physical address not older than 3 months (for example utility bill, bank statement with address, DSTV account, municipal letter). Should you not have proof of address in your name, you may provide a declaration by a third party confirming that you share an address with them and provide the third party's proof of ID and proof of address (not older than 3 months). The driver will compare the copies with the originals in your presence.
OF UTMOST IMPORTANCE: As part of the RICA process, the person who has applied for the Mobile Package (and whose ID is presented), must be the one to receive the package from the driver. Also, should you have lost any of your documents, such as your ID or Passport; we will require that you provide us with a temporary replacement thereof and an affidavit.

A: We will SMS you your tracking number and you can use it to track your package with our courier company. Or you can contact our customer care on 0861Nxatel or support@nxatel.co.za for an update.

A: Should you wish to change or edit your delivery address or time, please do contact our customer care as soon as possible.

A: No problem. Just make sure to provide full details of your unit number and other specific details upon application.

A: Once you have applied for a Nxatel Kleva Range Package, you will be billed on the dates you would have provided during your application. The dates are for the connection fee of R200, and for the upfront cash device fee (which will depend on the Device you choose). Once the Device has been delivered to you, you will be billed immediately for the Pro-Rated amount based on the Packaged you have selected. You will only receive your Data, Airtime and SMSes once you have activated your services.

A: You will be allocated Airtime, Data and SMSes on the 1st of every month, based on the package you choose.

A: Unfortunately not. Your unused Data will expire at the end of the month.

A: You will have to contact our support team.

A: Contact our support team on 0861NXATEL or email them on support@nxatel.co.za.

A: No. all top up Data will expire at the end of the month. For example, if you purchase a Data top up on the 16th of May, it will expire at midnight on the 31st of May.

A: Once you run out of your bundle data, you will be charged out-of-bundle rates. You can top up by contacting our support team on 0861NXATEL or emailing them on support@nxatel.co.za.

A: To activate you SIM card, you will have to contact our support team on 0861NXATEL or email them on support@nxatel.co.za. Please note that you will be asked a few security questions before activation can take place

A: In order to ensure that your SIM card is not recycled and allocated to someone else, you will have to activate your SIM card and use the services within 3 months from the date of purchase.

A: To cancel your order, please contact our support team on 0861NXATEL or email them on support@nxatel.co.za

A: Should you wish to return your product, you will have to produce the original sales receipt. The sales receipt must include:
The Nxatel logo
The purchase date
The description of the product
The price of the product
An invoice number and barcode
Product serial number
Contact information

A: Unfortunately not. The Voice and Data SIM cards are on two completely different platforms.

A: Unfortunately, you will lose all your Airtime, Data and SMSes, including all messages you have saved on your SIM card.

A: You will be allocated Airtime, Data and SMSes based on the package you choose.

A: R0.85 per minute, but on per second billing.

A: We only provide standard SIM cards.

A: To enable International roaming on your Mobile Device, please contact our customer care on 0861NXATEL.
For the roaming rates, please contact our customer care.
Please note that you need to ensure that your APN (Access Point) is set to the default and not "Telkom" when roaming