More is better

You can easily add more extensions to your Hosted PBX package if you need them. These extensions include an IP Cordless Phone, an IP Desk Phone and an IP Switchboard. More telephone extensions equal expansion – more calls being made and received at the same time.

Benefits

Single Network/ Cable - With IP Phones, there is a single network to build and maintain – The IP network.

Mobility - IP Phones can just be moved from one desk to another, and they will still pick up the configuration information and retain your extension there. The Cordless Phones can work using the wi-fi network and hence can be carried around the building – making it a mobile land-line.

Usage over the WAN Network - You can use an IP Phone to register with an ITSP service provider to make long distance calls over the Internet economically.

Remote Maintenance - An IP Phone can be accessed and its configuration could be checked/changed from a remote network (or over the Internet). This makes making configuration changes / maintenance easier.

Multiple Lines - IP Phones can have multiple extensions (one for desktop & one for ITSP account over the Internet, for example).

FAQs

A: An IP Phone is a phone that works over the internet with an internet connection.

A: We provide IP Switchboards, Cordless Phones and Desk Phones.

A: Yes, you can work on the computer while on the VoIP phone.

More value for your system

We provide telephone system services such as IVR and Message on Hold Ads for the business. We can record an IRV for your business in accordance to what you need. Don’t know what an IVR is? Well, it’s that recording you hear when you dial a business and they ask you to press a number for a specific service (e.g. For Nxatel services, press 1).
If you want a company ad to play while clients are holding to be transferred to the right department, we can do that too. Just give us a call or pop us an email.

Benefits IVR

Configure a personalized IVR message and prompts - IVRs allow you to record customized greetings, messages and prompts so that when your customers call your company, they will have a more personalized experience.

Use pre-recorded IVR messages - You can use pre-recorded IVR messages if you prefer to not use your own voice on the IVR.

Collect information about your callers - IVRs collect information about your customer’s needs and will transfer calls to the most appropriate agent or department depending on their IVR input. When calls are directed to agents using technology, there is minimal risk that that the caller will be transferred to the wrong agent or department.

Automate customer support - IVRs allow your customers to solve their own problems and obtain the information they are searching for without speaking with an agent.

Reduce operational costs - IVR systems will replace a receptionist or a customer service agent who answers calls and directs calls to agents, reducing operational costs.

Benefits Messages On Hold Ad

Build Company Image - Your callers will understand that you value their time, patience and business, therefore keeping the image that you have created for your business.

Announce Hours & Services - Message on Hold Advertising gives you the opportunity to answer the most routine questions that are commonly asked by callers, like: business hours, location & driving directions. More importantly, giving you the opportunity to highlight your products, services or capabilities, and let callers know that you offer more than they think you do.

Limit Hang-ups - Message on hold ads help reduce the risk of hang-ups and lost business. With something interesting to listen to while they wait, your callers are more likely to stay on the line and wait for one of your staff to pick up.

FAQs Music On IVR

A: Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team.

A: You can guide how the customer and your company interact, provide detailed account information after the caller enters their account number, register a customer's purchase after the caller enters his account number and item codes, etc.

A: You’ll have a competitive advantage by providing superior customer service. IVR automation provides fast accurate answers to caller inquiries 24 hours a day.

A: Depending on what your needs are and what you use an IVR system for, a well-designed IVR System will first thank the caller for calling and will then provide guidelines to dial the preferred extension number. After this, the call is transferred to the department or person in question. Should the person at the requested extension be unavailable, callers may dial zero or hold to speak directly with an operator, leave a voice-mail or follow other instructions.

FAQs Music On Messages On Hold Ads

A: Message On Hold is customized music and message announcements delivered through your telephone hold circuit; thereby, playing audio content for callers to hear while placed on hold or being transferred.

A: Not likely. The digital repeaters that broadcast the on hold audio recordings play the audio signal in a continuous loop. Callers placed on hold will be hearing whatever messages happen to be playing at that point in time.

A: A message on hold service turns unproductive telephone time into a new opportunity to communicate one on one with your callers. It’s an opportunity to promote the products and services you offer.

Nanny Cams aren’t just for the home any more.

We provide affordable high-tech IP HD cameras to keep a constant eye on your business. Features include remote maintenance, motion sensor triggers and the ability to securely access the CC footage from your mobile phone, tablet or laptop when out of the office.

Benefits

Deterrence – Buglers and thieves will be aware that the business premises is being watched and monitored, therefore reducing the risk of crime as a source of evidence can never be underestimated.

Prosecution – CCTV evidence can play a vital role in the prosecution of offenders (thieves, terrorist, vandals, arsonists, looters, burglars, and any other criminals).

Increased Business Efficiencies and Improved Profitability – Not only do CCTV’s provide a safer environment for employees and business owners, but also aid in the reduction of criminal activities as thieves and shoplifters are less likely to target and strike businesses that are protected by such a great security system

Staff Monitoring – Business owners can monitor their staff and see what time they arrive and leave, what they do, what time they take their cigarette breaks, etc. CCTV’s offer the ability for managers to see what is going on throughout their business from their own offices or desks.

Reduced Insurance Premiums – Businesses can save on insurance premiums with footage of the incident if someone were to claim fault or negligence on the business’s part. Simply showing the CCTV recording of what actually happened to the person making the claim will, in most cases, stop them from making a claim.

FAQs

A: CCTV (Closed Circuit Television) is a visual surveillance technology that’s designed for monitoring a variety of environments and activities.

A: The modern CCTV system involves a linked system of cameras with full pan, tilt, and zoom able to be operated remotely from a control room.

A: Yes.

A: Yes, most systems are Internet enabled. You can view live and recorded videos from anywhere through the Internet.

A: A basic DSL or LTE will suffice in most cases.

The all-in-one

Yes, we provide printers too. But not just your typical printers, no. We provide multifunctional printers. Our all-in-one printers can scan, print, photocopy, and receive faxes – ensuring less downtime.

Benefits

Convenience - A multifunction printer offers the convenience of additional features such as fax capabilities, allowing you to send or receive the occasional fax without an added expense; and the ability to scan an image and then print that image using the same machine.

Space Savings - Rather than having to find space for a printer, a copier, a fax machine and a scanner, you can have the same functionality in a single machine in one location.

Cost Savings - Reduced costs when purchasing one device that performs multiple functions instead of purchasing multiple machines. Although the purchase price for an all-in-one printer may exceed that of a traditional printer, the overall cost typically remains less than purchasing multiple machines. Also, maintaining one device costs less than maintaining multiple devices.

Power Savings - Multifunction printers typically require one cord to power the entire device, reducing cable congestion and lowering the electricity used, leading to increased cost savings.

FAQs

A: MFP stands for Multifunctional Printer, also sometimes referred to as AIOs or All-In-Ones. An MFP is hardware that combines several functions in a single unit, such as fax, copier, printer and scanner capabilities.

A: An MFP reduces time in printing documents and saves the company money.

A: An MFP can Fax, Print, Scan to e-mail and Copy and provides other finishing options, including stapling, creating booklets and duplexity.

A: Technical support can be obtained by contacting our suppot team on 0861NXATEL or emailing them on support@nxatel.co.za